Terms and conditions
We are good people and try to do our best, but sometimes we make mistakes, dont worry, we will do what we can to put it right, after all we want you (our customer) to be happy, to like our products and to come back again in the future and purchase some more!
Long version ( the legal one)
The following terms and conditions apply to the use of the website www.spicecraft.co.nz By accessing, using, browsing and/or selection of goods for purchasing via this website, you agree that you understand, accept and that you agree to be bound by these terms & conditions.
In these terms & Conditions reference to SpiceCraft, our, we, us or the Company, shall mean SpiceCraft Ltd.
We reserve the right to review, change and amend these Terms & Conditions at any time. Changes will be effective immediately and we have no obligation to notify you of any changes that may be made. We have made every attempt to ensure the information on our website and Shop on Line is true and accurate, however, we will not warrant its accuracy and completeness and we will not be responsible for any errors or inaccuracies and completeness on this website.
Your use of our website and our ‘online shop’ represents an agreement by you that you agree to our terms & conditions and any amendments made.
Our website and online shop has been designed for your information, convenience and ease of purchasing. We aim to prevent unauthorised access to our website however, we will not be liable for any damage or loss if any party gains unauthorised to the website and online shop.
All copyright of text, graphics, designs, logos and registered trade marks on our website is the property of SpiceCraft Ltd, and should not be used for commercial gains or in a manner which may be misleading, confusing or deceptive.
Through our website and promotional programmes it is necessary to obtain certain private details. These are required for instance to deliver product to you.
Customers purchasing through our online shop will provide information about themselves, name, email address, phone contact etc.
We do not disclose, sell or trade any of this information to others. We do however, use this information to improve our promotion and marketing of our products whether by our website or via our email promotion campaigns. Our email campaigns will always have an ‘’unsubscribe’’ facility for your details to be deleted from our system.
Any purchases & payments made online are made through Stripe or Paypal and are subject to their relevant terms and conditions.
The Company may use ‘’cookies’’ which have the ability to identify your computer IP address, not you personally. It can also provide info on date & time the website was accessed. You also have the right through your own computer settings to accept cookies or not.
Security of our systems and personal information is important to us at SpiceCraft but we cannot take responsibility for any damage, loss, misuse, disclosure, alteration or destruction of any personal information which you have submitted to us.
All prices stated in our online shop are in New Zealand Dollars and include GST.
We reserve the right to change product prices, freight delivery fee costs at any time without notification.
The Customer will pay the Company for the products plus a freight delivery fee at the time the order is placed and submitted to the Company’s email address.
The Company will make every effort to ensure products ordered are delivered but will not be held accountable if selected products are out of stock or unavailable for whatever reason.
The Company reserves the right to modify or change the prices of product and freight delivery fees on the website from time to time without prior notice.
SHIPMENT & DELIVERY POLICY
Deliveries will be made to the address provided with the details at time of order. The address must be accessible & safe for the courier company to deliver and drop off. Should the courier company decide not to leave the goods as deemed not safe or no one at home to accept and sign for the goods, a note will be left at the address for collection point of the goods at an alternative address, likely to be the Courier’s local office depot.
We are unable to deliver to Post Office Box numbers. Please supply
a physical address for all orders.
If you request goods to be left in a specific location at your home in
your absence, this gives permission for the courier to leave the delivery
without a signature.
Deliveries will normally take 3-4 working days for South Island deliveries and 3-5 for North Island deliveries. Delivery times for Rural delivery cannot be easily determined due to some remote areas of RD addresses. We will not be held liable for delays in delivery whether the delay has been caused beyond the Company’s control or not.
Some delays may also occur around the Christmas period due to the heavy volume of freight moving around NZ. If time is critical, please order early to avoid freight delays.
Spicecraft will not be responsible for delays and/or customs confiscation for international orders. If you are ordering from outside New Zealand, we strongly advise that you arrange your own freight via your preferred freight forwarder and arrange collection from our warehouse. Spicecraft will not offer refunds or compensation for items shipped outside of New Zealand for any reason. If you do ship internationally via us, please check with your country's customs and border control regulations before ordering. Also please note, international orders can take up to 3-5 weeks to arrive.
RETURNS & QUALITY POLICY
Our products have a best before date of 2 years unopened. Upon opening, products should stored and used as stated on the label. Once the goods are in your possession we cannot be responsible for any fault with the products because their care is out of our control.
However, if we agree with the customer that the product(s) were delivered in a damaged or not fit for use / spoiled condition, the Company will either refund the purchase price of the said products in question or replace the product, at no additional cost to you.
LIABILITY & INDEMNITY
The liability of the Company SpiceCraft Ltd, for any loss, injury, or damage arising from any defect or non compliance of a Product shall not exceed the value of the purchase price
The Company and or its employees / agents shall not be liable for any consequential damage or loss of any kind in relation to the Customers’ use of the online shop or delivery / non delivery of any products.
The Customer also agrees to indemnify The Company and its employees & agents against all liabilities, losses, claims and expenses that may have suffered or incurred and all claims and demands made against the Company its employees and agents, arising from the Customer’s use of online shop and any breach of our Terms & Conditions or delivery or non delivery of products.